Shipping and Delivery Policy

At My Safetykart, we are committed to providing you with reliable and efficient delivery of your fire safety, protective gear, and traffic management solutions.

Delivery Timeframes:

• Orders are typically processed and dispatched within 2-3 business days of successful payment confirmation.

• Once dispatched, delivery within India generally takes 5-7 business days, depending on your location.

• Delivery times may vary for remote areas or during unforeseen circumstances (e.g., natural calamities, public holidays, or logistical challenges).

• For bulk orders or specialized equipment, delivery times might be longer. We will communicate the estimated timeframe individually.

Shipping Charges:

• Charges are based on weight, dimensions, and destination.

• Final shipping cost is shown at checkout.

• Occasionally, we may offer free shipping promotions.

Order Tracking:

• After dispatch, you’ll receive a confirmation email with a tracking number.

• You can also track your order on our website using this number.

Delivery Process:

• Deliveries are made to the shipping address you provide at checkout.

• Ensure someone is available to receive the delivery during business hours.

• If delivery fails, another attempt will be made. After repeated failures, the package may be returned and re-delivery charges may apply.

• Please inspect the package for damage before accepting it and report any issues immediately.

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Return and Refund Policy

Your satisfaction and safety are our top priorities. We strive to ensure every product meets our quality standards.

Returns Eligibility:

You can request a return within 7 days of delivery if:

• The product is damaged during transit

• It is defective

• You received the wrong product

Conditions:

• Product must be unused, in original packaging, and in original condition.

• Used or altered items are not eligible.

• Customized/specially ordered items may not be returnable unless defective or damaged.

How to Initiate a Return:

Please contact our customer support within 7 days:

📧 Email:
mysafetykart@gmail.com
ayushfiresafety@gmail.com

📞 Call/WhatsApp:
+91 8886 444 339
+91 9059 690 597

Mention your order number, describe the issue, and provide photos if necessary. Our team will assist you.

Return Shipping:

• If it’s our error (damaged/defective/wrong product), we’ll arrange pickup or reimburse return shipping.

• For other reasons (like change of mind), customer bears return shipping cost.

Refunds:

• After we inspect the return, we’ll notify you of approval/rejection.

• If approved, your refund is processed to the original payment method within 7–10 business days.

Cancellations:

• Orders can be cancelled within 24 hours of placement (if not yet shipped).

• Once dispatched, the return policy applies instead.